Rawly Chews – Privacy Policy

Effective Date: 31 July 2025

Rawly Chews is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

  • Web browser, IP address, time zone

  • Cookies installed on your device

  • Pages viewed, search terms, and interactions with the site

Additionally, when you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment information (e.g. credit card details)

  • Email address and phone number

2. How We Use Your Information

We use your personal information to:

  • Fulfill orders and deliver products

  • Communicate with you (order updates, inquiries, etc.)

  • Screen for fraud and security risks

  • Provide marketing or promotional offers (you can opt out at any time)

  • Improve our website and services

3. Sharing Your Information

We do not sell your personal information.
We may share your information with third parties to help us operate our store and provide our services, such as:

  • Shopify (eCommerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Couriers or logistics providers

  • Email or SMS marketing platforms

We may also share information to comply with legal obligations or enforce our Terms & Conditions.

4. Behavioural Advertising

We may use your data for targeted advertising using platforms like Google or Meta (Facebook/Instagram). You can opt out by adjusting your ad preferences in these platforms.

5. Data Retention

We retain your order information for our records unless and until you ask us to delete it. This is to comply with legal, tax, or accounting obligations.

6. Your Rights

If you are a New Zealand resident, you have the right to:

  • Access your personal data

  • Correct or update your data

  • Request deletion of your data (unless legally required to retain it)

To exercise these rights, contact us at hello@rawlychews.co.nz.

7. Cookies

We use cookies to enhance your browsing experience. Cookies help us understand traffic patterns, improve user experience, and remember your preferences. You can disable cookies in your browser settings, though this may limit site functionality.

8. Third-Party Services

We are not responsible for the privacy practices of other websites linked from our site. Once you leave our website or are redirected to a third-party platform, their privacy policy will apply.

9. Updates to This Policy

We may update this Privacy Policy periodically. The revised version will be posted here with an updated effective date. Continued use of our services indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or would like more information, contact us at:

Rawly Chews
πŸ“§ hello@rawlychews.co.nz
πŸ“¬ Rolleston, New Zealand
πŸ“± +64273020448