Refund policy

At Rawly Chews, we aim to provide fast, reliable, and affordable shipping to ensure your pet’s favorite treats arrive fresh and on time. Please review our shipping policy below.

1. Where We Ship

We currently ship orders within New Zealand only. We hope to expand to international locations in the future.

2. Processing Times

  • Orders are processed and dispatched within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed the next business day.

During high-volume periods or promotions, processing may take slightly longer. We'll always notify you of any unexpected delays.

3. Delivery Times

Once dispatched, shipping typically takes 2–5 business days depending on your location.

  • Rural addresses may experience slightly longer delivery times.

All parcels include tracking, which will be sent to your email once dispatched.

4. Shipping Rates

Shipping rates are calculated at checkout based on your order's weight and delivery address.

We occasionally offer free shipping promotions – subscribe to our newsletter or follow us on social media to stay updated!

5. Local Pickup & Deliveries

We offer free local delivery or pickup within selected areas of [your region/city]. Please contact us or check at checkout if your address qualifies.

6. Delivery Issues

If your order hasn't arrived within the estimated delivery window:

We are not responsible for delays caused by the courier, incorrect shipping addresses, or natural events. Please double-check your delivery information before completing your order.

7. Damaged or Missing Orders

If your order arrives damaged, or an item is missing, contact us within 7 days of receiving your package. Please include your order number and a photo of the issue. We’ll do our best to resolve it quickly.